Workspace Environment Management

Guest article by Hal Lange

I was working with a customer that was an original Norskale customer.  They were running VUEM 3.1   I started the process of upgrading to Citrix Workspace Environment Management (WEM).  I upgraded all the components and it seemed to have no issues.  I started trying to connect the clients and weird issues started to appear.  The client would keep saying unable to connect to the broker environment.  The logs showed errors regarding the VUEM Agent Monitor Sync is erroring.  When running the AgentCacheUitlity, it would produce an error regarding VUEM Agent Monitor Cache failed.  The cache would show that things were being downloaded and the agent performance optimizations would still apply and work.